FAQ

FAQ Overview

How can I view my frankly account in ZKB’s eBanking service or the ZKB Mobile Banking app?

In the eBanking section of Zürcher Kantonal­bank, with an active eBanking contract you have access to your frankly assets and can view and download your frankly documents (e.g. tax documents).

In addition, your frankly pillar 3a can be selected as a credit account for individual deposits and standing orders, making it even easier to make deposits to frankly.

Securities orders, strategy changes and opening new accounts are still only possible via the frankly app or in the web version.

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Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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