FAQ

How can I withdraw money from my vested benefits account?

You may withdraw vested benefits assets no earlier than five years before reaching the reference age, but no later than age 70. An early payout is permitted in Switzerland in specific cases.

How to do it:

In the app:

  1. Log in to frankly via mobile.
  2. Click on the vested benefits account to be withdrawn to access the account details view.
  3. Navigate to "What would you like to do?" and click on "Withdraw balance".
  4. Then select the withdrawal reason.
  5. The necessary form will be displayed. Now all you have to do is fill it out and send it to the address on the form.

In the web version:

  1. Log in to frankly via your computer or tablet.
  2. Navigate to the top of the screen and click on ‘Settings’ or the cogwheel symbol.
  3. Click on “Withdraw balance”. 
  4. Then select the account from which you want to transfer credit by clicking on the "Withdraw" button.
  5. Finally, select the reason for the withdrawal.
  6. The necessary form will then be displayed. Now all you have to do is fill it out and send it to the address on the form.

When is early payment of vested benefits possible?

An early payout is permitted in Switzerland in the following cases:

  • purchasing an owner-occupied residential property
  • repaying a mortgage
  • transferring to another 2nd pillar pension scheme
  • becoming self-employed
  • permanently emigrating (special regulations apply to EU/EFTA states as well as the Principality of Liechtenstein)
  • receiving a full IV pension
  • if the balance on the vested benefits account was less than the annual contribution for the occupational pension scheme (de minimis)

If you want to make a withdrawal from your vested benefits account, you must always send us a copy of your identity document and, where applicable, that of your spouse or registered partner. Additional documents which may be required depend on the reason for the withdrawal and are listed in the lump-sum withdrawal form.

Download document

Was that helpful?

Thank you very much for your feedback.

We are pleased that we were able to help you.

Thank you very much for your feedback.

Feedback with specific suggestions for improvement helps us to better understand your concerns. Thank you for taking the time to do this.

Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

We’re sorry we were unable to help you.

You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

Do you have any suggestions for how we can improve?

Please note that for security reasons, we do not accept any orders or requests placed via this form. Messages of this nature will be deleted without being processed.