FAQ

FAQ Overview

What should I do if I have changed / lost my mobile phone?

Install the frankly app on your new device. You will then need to register again. If you enter your existing phone number during registration, you will be automatically redirected to the login screen, where you can log in with your usual details.

If you have a new phone number, please contact support at 0800 320 002 or support.frankly@zkb.ch.

Mobile phone requirements

Google Android

  • compatible with Android smartphones; optimised for the most common models
  • Android 8.0 operating system or higher
     

Apple iOS

  • iOS 14 operating system or higher
     

Telephone and technical support cannot be guaranteed for older models and devices from the manufacturer Huawei which were launched after 16 May 2019. Further details regarding devices from the manufacturer Huawei can be found on this page.

No longer support for your smartphone

For security reasons, your smartphone must meet certain minimum requirements in order to use frankly.

If your smartphone is no longer compatible or if it is not possible to update to the required operating system, we recommend switching to a suitable smartphone.

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Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

We’re sorry we were unable to help you.

You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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