FAQ

FAQ Overview

Can I log into the frankly app with biometric authentication?

Yes, it’s easy to log into the frankly app using biometric authentication (e.g. with a fingerprint or face recognition). You can activate this function directly in the app, meaning that you can log in even faster and more securely. You can still enter your password as an alternative if you prefer.

That's how easy it is:

For iOS (Apple) devices:

  1. To activate biometric authentication in the frankly app, first go to your profile by tapping on the head icon in the top right-hand corner.
  2. Click on “Settings”. You can activate biometrics in the settings under “Security”. (Info: no success notification then follows).
  3. The next time you log in, you will be asked whether the frankly app is allowed to use Face ID. Then select “Allow”. Your face will be scanned and Face ID will be activated. (If you select “Do not allow”, Face ID will remain deactivated.)

 

Important: To be able to use biometric authentication for the frankly app, you must allow it in the iOS settings of the device.

For Android devices:

  1. To activate biometric authentication on an Android device, likewise go to your profile by tapping on the head icon in the top right-hand corner.
  2. Click on “Settings”. You can activate biometrics in the settings under “Security”. (Info: no success notification then follows).
  3. You will then be asked to scan your fingerprint. If the scan was successful, the fingerprint is activated (Info: no success notification then follows).

Important:
Make sure that biometrics are stored on your device so that you can activate biometrics in the frankly app.

Good to know

Good to know

On Android devices, only the fingerprint is permitted as a biometric for the frankly app. The reason for this is that facial recognition software on Android devices does not meet the security standards of Zürcher Kantonalbank. For a very small number of new Android flagship models, however, biometrics with FaceID could also work.

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You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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