FAQ

What is included in the all-in-fee 0.44%?

The all-in fee is the price that includes several fees for using frankly. The all-in fee is only charged on the securities balances but not on your 3a or vested benfits cash savings.

Included in the all-in fee

  • Opening an account
  • Account administration
  • Closing an account
  • Additions / disposals
  • Custody of the securities portfolio
  • Advance withdrawal for home ownership assistance programme*
  • Pledging for home ownership assistance programme
  • All-in fee for the investment product

*Only applies to the early withdrawal of pillar 3a. A fee of CHF 200 is charged for the early withdrawal of vested benefits. Only purchasing share certificates in a housing cooperative is free of charge.

Not included in the all-in-fee

The all-in fee does not include any issue and redemption charges for indexed investment products or any fees and additional costs charged directly to the investment product (for example: bid-ask spreads, commissions, taxes, duties and the total expense ratio (TER) for exchange-traded real estate funds).

Moreover, fees are charged for re-ordering documents and for address enquiries and investigations for dormant pillar 3a or vested benefits assets.

In the case of special expenses incurred by the Foundation (such as time-consuming correction postings caused by the client or a disproportionate number of transactions on the part of the client), fees may be charged at standard bank rates.

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Do you have any further questions? Use our help page or give us a call. You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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You can contact us from Monday to Friday between 8 a.m. and 10 p.m. and at weekends between 9 a.m. and 6 p.m. on 0800 320 002 or by e-mail at support.frankly@zkb.ch.

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